FAQ
Get your questions answered.
Covid-19 Update
In accordance with local, state, and federal guidelines, Mending Hearts & Minds is returning to in-office visits. We have implemented new policies with COVID-19 precautions.
What We Ask From You:
- All clients age 2 and up are required to wear a face mask while in the building.
- Please self screen. If you have any symptoms of Covid-19, and especially if you are running a fever (even if it is low grade), we ask that you switch to a telehealth appointment.
We will continue to maintain availability over telehealth as an option for all of our clients. If you have any questions and/or concerns, please reach out to your therapist to discuss. We are looking forward to seeing you soon.
How do I schedule an appointment?
New or prospective patients should use the email form or call the main number to schedule an appointment. Existing patients should click on the link to our client portal to schedule an appointment. Please note that this portal is available only to existing clients.
Session can be either online or in office. Client is responsible for verifying insurance coverage of online therapy with their insurance provider. Online therapy is currently only available for Tennessee residents.
What types of payment do you accept?
Cash, check, and most major credit cards accepted for payment. We do not accept American Express.
Do you take insurance?
We are in network with Humana Insurance. We are able to file out of network claims for you for most major insurance companies, including Aetna, United, UMR, Optum and BCBS. The filing of out of network claims is a courtesy extended to you by us, and in no way is an indication that your insurance will reimburse you for our fees. It is important to understand your insurance benefits, and to understand the difference between in network and out of network. We have provided a brief explanation below.
Insurance is an agreement between you and your insurance company as to how your counseling will be paid for. This benefits agreement can usually be found either on the website of your insurance carrier or by calling the number on the back of your insurance card. Insurance may cover some or all of the cost of therapy. Please call the number on the back of your insurance card to verify your behavioral health benefits. It is helpful to ask the following questions:
- Do I have mental health insurance benefits?
- What is my deductible and has it been met?
- How many sessions per year does my health insurance cover?
- What is the coverage amount per therapy session?
- Is approval required from my primary care physician?
In Network
In-network means that your therapist has contracted with your insurance company to provide services for a contracted rate. If your therapist is in-network with your insurance, they will file claims for your insurance company, and you are responsible for copays and deductibles as they are determined by your insurance company. We are in-network with Humana Insurance.
Out of Network
Out of Network means that your therapist does not have a contract with your insurance company. If your therapist is out of network then you will be responsible for payment for your session at the time of service. We are able to file claims for you out of network for several insurance companies. In this case, you are responsible for the full cost of the session, your therapist will file the claim for you, and any benefits paid by the insurance will be paid directly to you. In the event your therapist cannot file claims with your insurance, your therapist can give you a form called a “superbill”. A superbill is simply a specialized invoice that you can file with your insurance carrier to be reimbursed for some of the cost of your counseling session.
What are your session rates?
Counseling Intake (Individual or Couple 60 min) $150.00
Individual, Couples or Family Session (60 min) $150.00
Couples Session (90 min) $225.00
No Show or Late Cancellation (less than 24 hours) $150.00
These are our standard rates, but we do offer reduced fee sessions on a limited basis. If you need to use the sliding fee scale, please discuss the fee with your therapist.
What is your cancellation policy?
If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session. The cost of missed sessions is not typically covered by your insurance company.
In our relationships, we are all vulnerable.
Paradoxically, when we embrace that vulnerability, we open ourselves to the real juice of life.
We acknowledge the courage it takes to show yourself to someone you just met. Our goal is to make counseling a safe and supportive atmosphere where you feel heard and understood. If you are struggling, we are here to help.
Address: 307 High St. Maryville, TN 37804 (Located in Cove Mountain Counseling)
Phone: 865-238-5696
Email: info@heartsmindstherapy.com
DISCLAIMER: Stock images on this page and website are being used for illustrative purposes only; any person depicted in stock images are models.