Get your questions answered.
In accordance with local, state, and federal guidelines, Mending Hearts & Minds is returning to in-office visits. We have implemented new policies with COVID-19 precautions.
What We Ask From You:
- For now, we ask that our clients avoid using the waiting room spaces at all. Please wait in your car until your appointed time. Text your provider when you arrive, and he/she will let you know when to exit your car and come on in to the building. You can come in at that time and go straight to the office.
- For Catherine, located in Cove Mountain Counseling, all client aged 2 or up are required to wear masks when inside Cove Mountain’s building.
- Please self screen. If you have any symptoms of Covid-19, and especially if you are running a fever (even if it is low grade), we ask that you switch to a telehealth appointment.
We will continue to maintain availability over telehealth as an option for all of our clients. If you have any questions and/or concerns, please reach out to your therapist to discuss. We are looking forward to seeing you soon.
How do I schedule an appointment?
New or prospective patients should use the email form or call the main number to schedule an appointment. Existing patients should click on the link to our client portal to schedule an appointment. Please note that this portal is available only to existing clients.
Session can be either online or in office. Client is responsible for verifying insurance coverage of online therapy with their insurance provider. Online therapy is currently only available for Tennessee residents.
What types of payment do you accept?
Cash, check, and most major credit cards accepted for payment. We do not accept American Express.
Do you take insurance?
We are in-network with a few insurance panels and are able to accept insurance with those panels. Please check with your therapist regarding participation on insurance panels.
Insurance is an agreement between you and your insurance company as to how your counseling will be paid for. This benefits agreement can usually be found either on the website of your insurance carrier or by calling the number on the back of your insurance card. Insurance may cover some or all of the cost of therapy. Please call the number on the back of your insurance card to verify your behavioral health benefits. It is helpful to ask the following questions:
- Do I have mental health insurance benefits?
- What is my deductible and has it been met?
- How many sessions per year does my health insurance cover?
- What is the coverage amount per therapy session?
- Is approval required from my primary care physician
In-network means that your therapist has contracted with your insurance company to provide services for a contracted rate. If your therapist is in-network with your insurance, they will file claims for your insurance company, and you are responsible for copays and deductibles as they are determined by your insurance company. We are in-network with a few insurance panels and are able to accept insurance with those panels. Please check with your therapist regarding participation on panels.
Out of Network
Out of Network means that your therapist does not have a contract with your insurance company. If your therapist is out of network then you will be responsible for payment for your session at the time of service. Your therapist will give you a form called a “superbill”. A superbill is simply a specialized invoice that you can file with your insurance carrier to be reimbursed for some of the cost of your counseling session. In some cases, your therapist is able to file out of network claims for you as a courtesy to you. In this case, you will need to pay for the full cost of your session at the time of service, and your therapist will file the claim for you rather than using a superbill.
What are your session rates?
Counseling Intake (Individual or Couple 60 min) $140.00
Individual, Couples or Family Session (60 min) $140.00
No Show or Late Cancellation (less than 24 hours) $140.00
These are our standard rates, but we do offer reduced fee sessions on a limited basis. If you need to use the sliding fee scale, please discuss the fee with your therapist.
What is your cancellation policy?
If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session. The cost of missed sessions is not typically covered by your insurance company.
In our relationships, we are all vulnerable.
Paradoxically, when we embrace that vulnerability, we open ourselves to the real juice of life.
We acknowledge the courage it takes to show yourself to someone you just met. Our goal is to make counseling a safe and supportive atmosphere where you feel heard and understood. If you are struggling, we are here to help.
Address: 307 High St. Maryville, TN 37804 (Catherine - located in Cove Mountain Counseling)
Address: 200 E. Broadway Ave. Suite 314 Maryville, TN 37804 (Ron)